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Channel: Maintain & Improve Your Small Business Reputation [Blog]
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[Podcast] This Law Firm is Ending Lawyer Hourly Billing with Small Businesses...

When small business owners hear the word “lawyer,” it’s accompanied by the image of dollars flying from their wallets. The idea of calling a law firm for assistance, and then get billed by the hour...

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What Makes Your Business Stand Out? 5 Ways to Find your Point of Difference

Your business’s point of difference is what sets you apart from your competition. Consider it your competitive advantage. With many businesses selling similar products or services, identifying this...

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6 Times Exceptional Customer Experience Created Fanatical Fans for These...

If you’ve ever had a conversation with me, you’d know that I’m a fanatical fan of the Cincinnati Bearcats basketball team. Not only do I love the team, but I also actively try to convince my nieces and...

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How to Build Customer Loyalty Through Relationships

Thanks to the internet, it’s easy to connect with potential clientele considering 93% of consumers use the online search to find local businesses. But the real challenge comes in strengthening those...

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Thryv and Mastercard Join Forces, Helping Transform Small Businesses

Updating your business to keep up with customer demands is challenging. And right now – digital payments are what customers are expecting. That’s why we teamed up with Mastercard. In this 3-episode...

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Are Your Prospects and Customers in the Anxiety Gap?

Contributed by Neal Polachek, Founder of ThinkLikeAnApp When you build trust with your customers and prospects, that trust is translated into more sales, better reviews, more genuine referrals, and...

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Get to the Heart of the Matter and Gain Customer Loyalty

Have you ever stopped and had a “They love me! They really, really love me!” moment when it comes to your customers? That’s the feeling of your hard work for providing a top-notch customer experience...

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Keep Customer Appreciation Rolling All Year Round

We’ve said it once, and we’ll say it again — your customers are the heart of your company. With that being said, you should probably show them some love. They are the reason you’re in business after...

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Defining the Difference: Customer Service vs. Customer Experience

People often use the terms customer service and customer experience interchangeably. The truth is, there are key differences between these two aspects of any business. When I was little, my mind was...

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Is Friction Slowing Down Your Business Growth?

Contributed by Neal Polachek, Founder of ThinkLikeAnApp Just last month, Jeff Bezos spent some of his massive wealth going to the edge of earth’s atmosphere. It was quite the media spectacle, with...

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Why Authenticity in Marketing Wins Every Time

To be authentic by definition, is to ensure that something is “Truly what it is said to be.” When dealing interpersonally with customers, it is clear that over-promising and under-delivering never ends...

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5 Different Types of Complainer Personality Types (and How to Deal with Them)

Complaints are simply a fact of life when it comes to business. Whether the blame lies with you or on circumstances beyond your control, you still need to address these unhappy customers and make...

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5 Ways to Get More Positive Online Reviews for Your Fitness Business

And Why They’re More Important Than Ever By Margie Zable Fisher Fitness businesses were among the hardest hit by COVID-19. According to The Global Health and Fitness Association, at the end of 2020,...

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It’s a Bird … It’s a Plane … It’s Your Customer the Hero

Let’s be honest, everyone wants to be a superhero, revered by friends, family and even strangers. While you may want to think of your small business as the knight in shining armor, swooping in to save...

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Don’t Sweat It: Fitness Customers Changed Post-COVID. Here’s How to Adapt.

By Seth Richtsmeier It’s no surprise the fitness industry has changed dramatically over the course of the pandemic. From lengthy closures, new regulations and increased cleaning procedures to virtual...

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5 Ways to Ramp Up Your Hair Salon’s Customer Experience

You’re already posting on social, making TikToks with your customers and getting bookings through a calendar app. But how do you take it a step further and really ramp up your customer experience for...

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Why Customer Advocacy is the Key to Small Business Success

When it comes to your customers, it’s not enough to simply appeal to them. You want them to become your greatest fans. That level of customer loyalty is the driving point for small business success. By...

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How to Respond to Tricky Customer Questions

People are weird — in the best way possible. But that also means some tricky customer questions can pop up for your business. So, how do you respond when a customer throws you a curveball during a...

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Are You Turning Off Your Customers? Here Are 6 Ways to Win Them Back

We live in a consumer-driven marketplace and, as we know, that means evolving expectations. After 20 years in the industry, I live and breathe all things customer experience and, considering the year...

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Why Online Reputation Management is Critical

According to marketing consultant Invesp, 98% of customers make a purchase after checking out a company review on Yelp. They also spend up to 31% more on businesses with excellent online reputations....

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